Zonka Feedback is an AI-powered customer experience and feedback management platform that helps businesses collect, analyze, and act on customer opinions from multiple channels. It uses advanced AI to unify surveys, reviews, support tickets, and chat data into one system. The main goal is to turn raw feedback into clear insights and automated actions that improve customer satisfaction and business performance.
Platforms:
AI-driven analysis of customer feedback with sentiment, themes, and intent detection
Unified data collection from surveys, chats, emails, reviews, and support tickets
Smart AI Co-pilot for asking questions and getting instant insights
Impact analysis linking feedback to KPIs like NPS, CSAT, CES, and churn
Multichannel survey builder (web, SMS, email, in-app, kiosk, offline)
Automated workflows for case assignment, escalation, and resolution
Role-based dashboards for CX, product, and management teams
