Website chatbots answer questions and guide visitors while they browse a site. They may help users find a page, understand a product or begin an inquiry. Some tools rely on fixed conversation paths, while newer platforms can respond from approved website content.
Choosing among the best website chatbots & ai chatbot tools starts with the specific problem the user needs to solve. Businesses should verify how the chatbot learns from site information and how quickly outdated answers can be corrected. The experience should also provide a clear route to a person when the question requires judgment. A useful website chatbot supports navigation and lead generation without blocking visitors from reaching the information they need.
