Sales chatbots engage visitors who are considering a product or service. They can answer early questions, recommend relevant options or collect details for a sales representative. Some systems also qualify leads based on the visitor’s responses. Comparing the best sales chatbots & ai chatbot tools is easier when the buyer starts with the result the platform needs to deliver.
The chatbot should support the sales process without making promises that the business cannot keep. Pricing and product information must remain current. Teams should also decide when the conversation should move to a person, especially when the buyer has a complex need or is close to making a decision.
